Privacy Policy — M&T Surface Protectors
Effective Date: 08/01/2019
Last Updated: 12/22/2025

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M&T Surface Protectors (“M&T,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quote, participate in a giveaway/contest, schedule service, or otherwise interact with us (collectively, the “Services”).

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By using our Services, you agree to the practices described in this Privacy Policy.

1) Who We Are / Contact Information
Business Name: M&T Surface Protectors LLC 
Website: https://www.mtsurfaceprotectors.com
Service Areas: NY / NJ / PA
Email: thomas@mtsurfaceprotectors.com
Phone: +1 (908) 866-1919

If you have questions, email us at the address above.

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2) Information We Collect
We collect information in a few ways: (a) you provide it to us, (b) we collect it automatically when you use our website, and (c) we may receive it from third parties.

A) Information You Provide
Depending on how you interact with us, you may provide:

• Contact information (name, email, phone number)

• Location information (address, city/state, ZIP code)

• Project information (stone type, photos, size, service needed, timelines)

• Communication content (messages you send us, call recordings where permitted, emails, texts)

• Contest / giveaway information (entries, eligibility info, winner verification details, shipping address if needed)

• Business-related info (if you are a designer, builder, vendor, or partner)

You may choose not to provide certain information, but it may limit our ability to respond or provide Services.

B) Information Collected Automatically
When you visit our website, we (or our service providers) may automatically collect:

• Device and usage data (IP address, browser type, device identifiers, pages visited, time spent, clicks)

• Approximate location (based on IP)

• Cookies and similar technologies (see “Cookies & Analytics”)

C) Information From Third Parties
We may receive information from:

• Marketing/analytics providers (e.g., ad platforms, analytics tools)

• Referral partners (designers, builders, manufacturers, or installers)

• Communication platforms (email, SMS, phone providers)

• Payment providers (if applicable, to confirm transactions; we generally do not store full payment card numbers)

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3) How We Use Information
We use information for legitimate business purposes, including to:

A) Provide and Operate Our Services

• Respond to inquiries and quote requests

• Verify service area availability and schedule appointments

• Communicate about your project (updates, confirmations, reminders)

• Provide customer support and troubleshoot issues

• Improve internal workflows and operations

B) Connect You With the Right Provider (Including StoneGuard / Installer Network)
If we cannot service your area or you request an installer connection, we may use and share your information to help connect you with an appropriate provider. This may include sharing relevant details with:

• StoneGuard (the manufacturer/brand related to the product we install), and/or

• Authorized local installers or partners in your area

We share only what is reasonably necessary to facilitate the connection (e.g., your name, contact details, general location, and project basics).

C) Marketing, Promotions, and Business Development

• Send newsletters, promotions, or updates (where permitted by law)

• Run contests/giveaways and announce winners (where required)

• Measure marketing performance (e.g., which campaigns generate leads)

• Understand trends (e.g., stone type, service interest, lead sources)

You can opt out of marketing messages at any time (see “Your Choices & Rights”).

D) Security, Compliance, and Legal Purposes

• Protect against fraud, abuse, and security incidents

• Enforce our policies and agreements

• Comply with law enforcement requests or legal obligations

• Defend or exercise legal claims

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4) How We Share Information
We may share information in the following circumstances:

A) Service Providers (Vendors We Use)
We share information with vendors that help us run our business, such as:

• Website hosting and form tools

• CRM and scheduling tools

• Email and SMS/communications providers

• Analytics and advertising tools

• Customer support tools

These providers are permitted to use information only to perform services for us (and not for their own unrelated purposes), subject to their own terms and our instructions where applicable.

B) Manufacturer / Installer Network Connections (StoneGuard + Local Installers)
As described above, we may share limited information with StoneGuard and/or an installer partner to connect you to a provider or coordinate installation and service.

C) Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

D) Legal and Safety
We may disclose information if we believe it is necessary to comply with the law, protect our rights, protect your safety or the safety of others, investigate fraud, or respond to lawful requests.

E) With Your Direction / Consent
We may share information if you ask us to or consent to the sharing.

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5) SMS / Text Messaging Privacy Notice (Important)
If you opt in to receive text messages from M&T Surface Protectors, we may collect and process your mobile number and your messaging consent/opt-in status to send you messages such as scheduling updates, project updates, reminders, and customer support communications, and (where permitted) marketing messages.

Opting out: Reply STOP to opt out at any time.
Help: Reply HELP for help.
Message frequency: Varies.
Rates: Message and data rates may apply.

Mobile Data / Consent — No Sharing for Third-Party Marketing
We do not sell your mobile number or share your SMS opt-in consent with third parties for their own marketing or promotional purposes.

We may share limited information with service providers that help us deliver messages (for example, messaging platforms), but they may only process it to provide services to us.

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6) Cookies, Analytics, and Advertising
We use cookies and similar technologies to operate our website, remember preferences, measure performance, and improve marketing.

Cookies may be set by us or by third-party providers (e.g., analytics and advertising partners). You can control cookies through your browser settings. If you disable cookies, parts of the website may not function properly.

We may use analytics tools to understand how visitors use our website. We may also use advertising tools to measure conversions and show ads to people who may be interested in our Services.

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7) Data Retention
We keep information as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information and the reason we collected it.

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8) Security
We take reasonable administrative, technical, and physical measures designed to protect information. However, no security system is perfect, and we cannot guarantee absolute security.

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9) Your Choices & Rights
Depending on where you live, you may have certain rights regarding your personal information.

A) Communication Preferences
Email marketing: You can unsubscribe using the link in our emails.
SMS: Reply STOP to opt out, HELP for help.
Calls: Tell us if you prefer not to receive calls.

B) Access, Correction, Deletion
You may request to access, correct, or delete certain information by contacting us. We may need to verify your identity before fulfilling requests and may retain certain information as required by law or for legitimate business purposes.

C) California Privacy Rights (CCPA/CPRA) — If Applicable
California residents may have the right to:

• Know what personal information we collect, use, and disclose

• Request deletion (subject to exceptions)

• Correct inaccurate information

• Opt out of “selling” or “sharing” for cross-context behavioral advertising (if applicable)

We do not knowingly sell personal information.
If you submit a request, we will not discriminate against you for exercising your rights.

To submit a request, contact us at: thomas@mtsurfaceprotectors.com

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10) Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will take appropriate steps.

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11) Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies.

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12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes means you accept the updated policy.

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13) Contact Us
If you have questions about this Privacy Policy or our practices, contact us:

Email: thomas@mtsurfaceprotectors.com
Website: https://www.mtsurfaceprotectors.com/contact